We have a  05-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at komastore.in@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bodkhepavanpatil@gmail.com.

Return & Refund Policy

Last updated: August 26, 2026

Thank you for shopping with KOMA STORE. We want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

• The product received is damaged or defective.

• You received a different product than the one you ordered.

• The product is missing parts or accessories.

• The product is significantly different from its description.

The product must generally be unused, in its original packaging, and accompanied by proof of purchase.

2. Return Request Period

Please contact us within 7 days of receiving your order if you want to request a return or replacement.

To request a return, contact us at:

Email: komastore.in@gmail.com

Please include your order number, a description of the issue, and clear photos or videos showing the product and packaging.

3. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos or videos of:

• The product

• The shipping package

• The shipping label

We will review your request and, where applicable, arrange a replacement, return, or refund.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that are:

• Used, altered, or damaged after delivery due to customer handling.

• Missing original packaging or accessories.

• Sold as final-sale or non-returnable items.

• Personal-use products where return restrictions apply.

The return eligibility of individual products may vary and will be communicated on the product page where applicable.

5. Refunds

Once your return is approved and the returned product has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an eligible refund.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, KOMA STORE may provide or arrange return shipping as applicable.

For other return requests, return shipping charges may be the customer's responsibility.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped.

8. Exchanges

Where available, eligible products may be replaced with the same product. If the product is unavailable, we may offer a refund or another appropriate resolution.

9. Refund Delays

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider. If the refund still does not appear, contact us at komastore.in@gmail.com.

10. Contact Us

For return, replacement, or refund requests, please contact:

KOMA STORE
Email: komastore.in@gmail.com

We reserve the right to review each return and refund request individually and determine eligibility in accordance with applicable law and the terms applicable to the product.