Shipping policy

Shipping Policy

Last updated: August 26, 2026

Thank you for shopping with KOMA STORE. We aim to process and deliver your orders as quickly and reliably as possible.

1. Order Processing

Orders are generally processed after payment confirmation.

Processing time may vary depending on product availability, supplier processing, and order volume. Orders may take approximately 1–3 business days to process before being shipped.

2. Delivery Time

Estimated delivery time is generally 5–10 business days after the order has been shipped.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, courier service, weather, holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, KOMA STORE may offer free shipping or promotional shipping rates.

4. Order Tracking

Once your order has been shipped, we may provide a tracking number through the email address or contact information provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Delays

KOMA STORE is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Courier or logistics delays
Severe weather
Public holidays
Incorrect or incomplete shipping addresses
Remote delivery locations
Transportation disruptions
Other unforeseen circumstances

If your order is delayed beyond the estimated delivery period, please contact us at komastore.in@gmail.com and we will assist you.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery where available.

7. Failed or Unsuccessful Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, refuses delivery, or cannot be contacted, the courier may make additional delivery attempts or return the package to the sender.

If the package is returned, please contact us at komastore.in@gmail.com for assistance. Any applicable re-shipping or other charges will depend on the circumstances and may be the customer's responsibility.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs or videos of the package and product before discarding any packaging materials.

If the product is damaged or defective, contact us within 7 days of delivery at:

Email: komastore.in@gmail.com

Please provide your order number and clear photographs or videos showing the issue.

9. Third-Party Fulfillment

KOMA STORE may use third-party suppliers and logistics providers to process and fulfill orders. Products may therefore be shipped from different fulfillment locations depending on availability.